Google Adwords te taxeaza dublu in iunie (continuare)

Scriam ieri despre faptul ca in iunie google a inceput sa taxeze dublu click-ul pe adwords. Dupa ce timp de 13 zile datele au fost zilnic eronate in ziua 14 dupa e-mail-ul prin care semnalam problema sitatia a intrat in normal. Pentru ziua 14. Dupa cum vedeti statisticile pentru ieri coincid:

Statistici Campanie Adwords 14 Iunie 2011

Statistici Campanie Adwords 14 Iunie 2011

Facturare dubla Adwords 14 Iunie 2011

Facturare dubla Adwords 14 Iunie 2011

In ce priveste reactia serviciului clienti de la Adwords pot spune ca s-au incadrat cu raspunsul in cele 24h (in zile lucratoare). Adica mi-au raspuns in 22 ore, 45 minute si 4 secunde.
Le-am semnalat problema ieri:

Date: Tue, 14 Jun 2011 09:32:33 +0000
There is a problem with the billing on my account. The number of clicks and the total cost on my billing summary page is the double of each and every day (1st to 13 of june) when compared to each daily report presented on Campaigns page. Same situation for total cost and clicks.

Mi-au raspuns azi:

Date: Wed, 15 Jun 2011 08:17:37 -0000
Hello Adrian,

Thanks for your email about your account XXX-XXX-XXXX. We are experiencing an issue whereby the amount of clicks accrued on the Billing summary page does not match the number of clicks reported on the Campaign Tab. This issue has been escalated internally and we are currently looking into fixing this.

I will update you as soon as we have a resolution. Thanks for your patience in the meantime.


The Google AdWords UK and Ireland team

About Dr.A

Scientist, tech enthusiast, husband and father. Romanian expat. Dupa 3 ani in Japonia, o noua pagina se deschide la Paris.
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